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Level 1: Customer Support Helpdesk
For common booking updates, slot rescheduling, technician arrival inquiries, cancellation requests, or billing queries, please contact our frontline customer support team first. Most queries are resolved instantly.
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Level 2: Designated Grievance Officer
If your complaint regarding a booking, payment dispute, service deficiency, privacy concern, or marketing communication has not been satisfactorily addressed by our general support within 48 hours, you may escalate the matter directly to our statutory Grievance Officer.
Designated Grievance Officer
Yash Hemant Narsing
Director, Kenar Global Private Limited
Direct Grievance Email
yashnarsing13@gmail.com
Direct Telephone Helpline
+91 93257 39053
Corporate Entity
KENAR GLOBAL PRIVATE LIMITED
Registered Postal Address for Grievances
Plot No. 42, Sr. No. 276, Hissa No. 1, Royal Hills, Bavdhan, Haveli, Pune, Maharashtra 411021, India
How to File a Grievance
To ensure expedited investigation, please ensure your communication contains the following details:
- Your full registered name and contact mobile number.
- The specific Booking ID and date of service.
- A clear and factual description of the issue or dispute.
- Relevant photographic or video evidence (e.g. pre/post vehicle condition, payment screenshot).
- The specific resolution requested (e.g. re-performance, refund, inspection).
Security Warning: Never share your one-time passwords (OTP), banking PINs, CVVs, netbanking passwords, or remote desktop screen access in any grievance ticket or email. WaashKaro representatives will never request financial passwords.
Resolution Timelines & Standards
- Acknowledgement: We aim to acknowledge every formal grievance within 48 hours of receipt and assign a unique tracking reference.
- Resolution Window: The Grievance Officer will investigate and aim to provide a comprehensive written resolution within one month (30 days) from the date of receipt.
- Urgent Safety / Unauthorized Charges: Matters involving safety hazards or suspected unauthorized financial transactions are prioritized for expedited review within 24 hours.
- Consumer Rights: If you remain unsatisfied with the final resolution, you have the full statutory right to request senior escalation or approach a competent Consumer Disputes Redressal Commission, regulatory body, or court having jurisdiction at Pune, Maharashtra.
